Client Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a sixty–minute response time guarantee for each support ticket or e–mail that you send to our technical support team. We’ll swiftly reply to all the standard enquiries and forward right away the matter to our server admins if further assistance is required. If you order our Managed Servers package, we will execute any of the included server administration services at a time that has been discussed with you preliminary.
A Top–Class Help Desk Support Service
Should you need any help using the Online Control Panel or with any of the applications that we have preinstalled on the server for you, don’t hesitate to reach the tech support staff at any moment through the ticketing system. Plus, if you need assistance managing your server, you can make use of our Managed Servers package, which includes weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard disk space, etc.
An Intuitive Help Area
We have equipped our Online Control Panel with a circumstantial knowledgebase, which offers in–depth explanations of its features and functionalities. Plus, we have shot detailed video tutorials that will further demonstrate to you how to carry out a specific action or troubleshoot a frequently encountered issue. All the educational articles and the video tutorials are easily accessible from every section of the Online Control Panel via the Videos and Help buttons situated in the upper right corner.