1 hour ticket response
We are specialized in supplying a rapid and adequate solution to every tech support ticket submitted by a customer. Our qualified tech support team representatives will review your query and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. In fact, our average ticket response time has proven to be 20 minutes.
A Top–Notch Support Service
Each member of our help desk support staff has lots of years of experience in the Linux cloud service market and almost all of them have been with us for at least five years. They are all prepared to respond to all your questions in the most efficient way possible.
An Intuitive Help Section
Included in the Online Control Panel is an easy–to–browse Help Center, which includes different information sources. You can browse through a constantly updated knowledgebase featuring web hosting account management articles and website administration articles, watch the educational video tutorials or have a glimpse at our F.A.Q. library.
