Help and Support Channels
A one hour Ticket Reply Guarantee
Our tech support Department is available 24x7x365 to reply to every one of your assistance requests. Each ticket you send to us shall be resolved within no more than sixty minutes. If your case calls for some help from an admin, we are going to address the ticket to the person on duty and will notify you that the case is being taken care of.
Qualified Tech Support Service
Our customer assistance staff will be online for you 24/7 to to handle all help inquiry tickets that you send to us. We offer tech help and support for all the software programs that are pre–installed on your machine. These include our custom built Online Control Panel, the preferred Operating System plus the server management panel (in accordance with the VPS type).
An Intuitive Help Section
In the Online Control Panel that comes completely free with your virtual server, you’ll find an instructional Help section, incorporating all that you should know about monitoring your web sites and software packages. We have included a wide range of how–to reports and video guides that illustrate the important site supervision duties in an easy to comprehend form.