A 99.9% Server Uptime
The major advantage of developing your very own cloud hosting system is that you do not have to worry about compatibility issues – you design a given set of software apps in such a way so as to work with a specific set of hardware components. The outcome is something considerably more steady and reliable, since there are less possible chances of failure. We’ve set up our cloud hosting system atop proven hardware components coupled with a seriously modified version of SELinux so as to create a totally secure and safe home for your web sites.
That is the reason why, with each of our Linux cloud service packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–hole hardware elements delivered by Juniper. Additionally, on every router, we have configured a firewall with an advanced algorithm in an attempt to sieve all dubious requests.
Because of this, in all our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to reduce all possible risks with our cloud hosting plans and regardless of the fact that our company provides top–class support, there are occasions when the client is just not content with what we have to offer. Or he wants to upgrade to a more powerful hosting service, such as a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely happy, you will receive a full refund.
24/7 Technical Support
We have mindfully picked each individual member of our 24x7 support team to make sure that we can offer you the very best customer support you can get. Each of our technicians has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. And they’re available 24x7x365 – you can contact them at any time and they’ll reply to you ASAP.
Their average ticket response time is just 20 minutes, whereas with many other web hosting firms you have to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in less than one hour.